We would like you to shop with confidence at Salts and West Clothing, and be 100% satisfied with your purchases. If your item was purchased within Canada or the United States, you may return the item within 14 days of receiving it for a full refund or exchange*. Sale items are final sale and may not be returned, message us to talk about exchange options on sale items if needed. Pre-Order specials are exchange only, no refunds are available on those specials. Shipping and handling charges are non-refundable. All items returned must be unworn, unwashed and in their original condition with all tags attached.
We are not able to refund or exchange after 14 days from the time you have received your item.
Please email us to discuss return/exchange options if you live outside of Canada and the USA.
We are not able to refund or exchange for credit items that have not been returned within the allowed 14 day period.
Unfortunately, we cannot offer returns on the following items: Sale Items, Cosmetics, Skincare Products, Hair Products, Intimate Apparel, 'Final Sale' Items.
How to Return or Exchange Items:
- Pack and seal the item in the original package, if possible.
- Send the package to the address below. We recommend insured, traceable shipping. We cannot be responsible for lost packages that we did not ship ourselves.
330 Duncan Street, Unit 206
If you live in Canada and are not concerned with tracking you can send small items back at the letter mail rate. In order to do this you must package exactly as the video below shows and then ask at the post office (Canada Post only) that they send it using letter mail. This will allow you to ship the item back for $2-5 instead of the package rates. There however is no tracking and no insurance with this method.
Refund, Store Credit or Exchange
A refund, store credit or exchange will be issued as soon as we receive and process your return.
We will refund the full purchase price to you through the method you used to pay for the item. Wholesale returns may be subject to a 15% restocking fee.
- If there is no difference in price between the item you are returning and the item you are purchasing (even exchange), we will ship the new item within 24 hours. No further transaction is necessary.
- If the exchange generates a credit for you we will refund the amount through the method you originally paid.
- If the exchange generates a balance due, we will send an email to arrange your payment, which can be processed through PayPal or by phone. As soon as the balance is paid we will ship your new item.
When you purchase an item from Salts Clothing you agree to these return policies.